Exchange Policy

Exchange Policy – Mens Loom

At Mens Loom, customer satisfaction is our top priority. We take pride in providing high-quality men’s unstititched fabrics and want you to have full confidence when shopping with us. Below is our simple and transparent Exchange Policy:

🕒 Exchange Timeframe

• Exchanges are accepted within 7 days of delivery.
• After 7 days, we are unable to process any exchange requests.

🔄 Exchange Eligibility

To be eligible for an exchange:

• The product must be unused, unstitched, and in its original condition.
• The fabric should not be cut, washed, stitched, altered, or damaged.
• All tags, labels, and packaging must be intact.

🚫 Items Not Eligible for Exchange

• Stitched or altered items
• Used, washed, or damaged products
• Items purchased during clearance / sale
• Products without original tags or packaging

📦 Wrong or Defective Item

If you received:

• A wrong item
• A defective or damaged product

Please inform us within 24 hours of receiving your order. We will arrange an exchange without any additional cost.

🚚 Exchange Process

1. Contact us on our official WhatsApp or customer support with your order number and issue details.
2. Send pictures/video of the product for verification.
3. Once approved, you can send the parcel back to us.
4. After we receive and inspect the product, we will send your replacement item.

📦 Return Shipping Cost

• If the exchange is due to customer choice (e.g., color change, design change), the customer will bear return shipping charges.
• If the product is wrong, defective, or damaged, Mens Loom will cover the exchange shipping.

ℹ️ Need Help?

Our team is here to assist you. For any exchange-related questions, contact us anytime on our official WhatsApp or customer support.